Never in my wildest dreams did I see this one coming. I have been nearly ecstatic with the feature of HL7 direct importation of laboratory results into my EHR. For months I have been waxing on eloquently about patient involvement with projecting laboratory results onto a large screen TV at the point of care during the office visit. Since the end of 2011, I have three plus years of data points. I click on a laboratory result such as the hemoglobin A1C level and in an instant an easy to understand graph, appears. Both the patient and I can easily see and understand the drop in value means all of our combined efforts for treating their diabetes are indeed working.
Now however, with the recent upgrade done by this laboratory, this feature is now siloed off from the most current laboratory result. I click on the hemoglobin A1C and I get one isolated data point. Unhelpful, floating alone and meaningless, without the other results.
After multiple phone calls to the laboratory I still do not have a cogent answer or explanation for the reason.
My patients and I are trying to wrap our brains around why the laboratory company would call this an upgrade. It is certainly a downgrade from our perspective